Shipping and Delivery

Welcome to VRL Packers and Movers, where your relocation needs are handled with utmost care and professionalism. This policy outlines our commitments and procedures to ensure a smooth shipment of your valuable goods.

1. Shipment Booking

a. Service Confirmation: Upon booking, we confirm details including pickup, delivery locations, item quantity, and schedule.
b. Inventory List: A detailed inventory list is prepared before packaging to ensure accurate documentation.

2. Packaging and Handling

a. Professional Packing: Experienced teams use high-quality materials to secure your items for safe transit.
b. Fragile Items: Special care is given to fragile items with tailored packaging.
c. Labelling: Each item and box is clearly labelled for easy identification and handling.

3. Transportation

a. Transit Time: Estimated transit time is provided based on distance and route.
b. Tracking: Real-time tracking allows you to monitor your shipment's status.
c. Insurance: Optional insurance coverage is available to safeguard your belongings during transit.

4. Delivery

a. Scheduled Delivery: We coordinate delivery timing to suit your schedule.
b. Unpacking: Upon request, we assist with unpacking and setup in your new location.

5. Additional Services

We offer storage and vehicle transportation services. Please inquire for details.

6. Payment Terms

a. Quotation: A detailed quotation includes service costs and optional insurance.
b. Payment Schedule: Terms are outlined in the quotation, typically requiring a deposit with the balance due upon delivery.
c. Cancellation: Refunds are processed within 0-7 days upon cancellation.

7. Liability

a. Coverage: While we exercise utmost care, factors beyond our control (accidents, natural disasters) are not our liability.
b. Insurance: We recommend purchasing insurance for added protection during transit.

For any questions or further assistance, please contact us. Thank you for choosing VRL Packers and Movers for your relocation needs.